Technology integrated Karnataka Urban Water Supply and Drainage Board (KUWSDB), 24/7 Call centre is big Achievement
The centralised control room and response centre (CCRRC) of Karnataka Urban Water Supply and Drainage Board (KUWSDB) to address the needs of 213 urban local bodies, except BBMP, was launched in the City on March 30, 2015
The control room will address all water-related problems of people. Consumers can not only make a call to the round-the-clock CCRRC servers, but also send an SMS or WhatsApp. The control room number is 080-40001000. WhatsApp messages can be sent or calls can be made to 9880655555. The SMSes can be sent to 9220092200 in prescribed format – TEXT WATER. Complaints can also be emailed to waterboard161@gmail.com or by logging on to ocr.kuwsdb.org.
Complaints can be lodged in any Indian language. They can seek help on any water-related issue, including tender document details, no water supply in the area, contractor problem, meter-related problem, unhygienic water supply and many others. Complaints from BBMP limits will not be entertained as it already has a dedicated helpline – 080-22238888.
Complaints will be allotted a docket number. Through this, the complainant can track where the complaint has reached and what is the status.
Urban Development Minister Vinaykumar Sorake said that this was a first-of-its-kind service in India and was open to everybody. The control rooms also provide information pertaining to KUWSDB and its ongoing works.
KUWSDB chairman G C Chandrashekhar said that the talks were on with the Rural Development and Panchayat Raj department to include the village water supply details under the control room’s purview. It will also help the head office staffers co-ordinate with field staff on how projects are being executed. Through this, projects can be monitored and feedback from consumers on quality and maintenance can be obtained. The centralised control room and response centre (CCRRC) of Karnataka Urban Water Supply and Drainage Board (KUWSDB) to address the needs of 213 urban local bodies, except BBMP, was launched in the City.
The 24/7 control room and helpline, that has earned a name for itself, The Mobile App that will make life simple to the public
Analytics that will provide actionable insights thru quality and near real time information and the internet based accounting system that will make KUWSDB the first in the state, if not in the country, to have its finance and accounts posted on the internet, in real time!
